Refund policy
Refund Policy
At A Cookie Habit, every item is baked fresh in small batches with care and attention to quality. Due to the perishable nature of our products, we have the following policy in place:
All Sales Are Final
Because our baked goods are made to order and are perishable, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
Order Issues
If there is an issue with your order (such as receiving the wrong item or a missing item), please contact us within 24 hours of receiving your order.
Email: acookiehabit@gmail.com
Be sure to include your name, order details, and a photo (if applicable) so we can review and make it right.
Quality Concerns
We take pride in the quality of our products. If you are not satisfied due to a quality issue, please reach out within 24 hours of pickup or delivery. Each situation will be reviewed on a case-by-case basis, and we may offer a replacement or store credit at our discretion.
Order Pickup Responsibility
Once an order has been picked up or delivered, A Cookie Habit is not responsible for damage caused by improper handling, storage, or environmental conditions (such as heat exposure).
Event & Custom Orders
For custom or large event orders, additional policies may apply and will be communicated at the time of ordering.
Contact Us
If you have any questions about your order, please reach out: